Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
EZ Pay
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The EZ Pay program allows Poquoson residents the ease and convenience of preauthorized auto draft payments. Payments are automatically deducted on the due date for utilities and monthly for taxes. They are deducted from your account as noted on the authorization form. Never worry again about missing a due date.EZ Pay
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Upon completion of the form, the City sets up your information with your financial institution. Your financial institution will withdraw the predetermined amount as you have directed and forward it to the City.EZ Pay
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Monthly tax payments are submitted to the bank to draft on the 5th of the month. If the 5th falls on a holiday or weekend, they will be drafted on the first business day following the weekend or holiday. Utility payments are typically drafted on the 1st day of the month following the due date (i.e. if the due date is January 31, they will be drafted on February 1). Again, allow an extra day or 2 if the due date falls on a holiday or weekend.EZ Pay
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The form needs to be turned in 1 week before the due date for the utility program and by the first of the month for the monthly tax program.EZ Pay
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Just let us know as soon as possible. If you let us know a week before our scheduled draft, that is usually sufficient.EZ Pay
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Yes. You will receive a utility bill with a notation we will draft your account. You will also still receive a personal property bill if there is a balance due. And the bill will reflect the most recent payments with any balance due.EZ Pay
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The choice is yours. We can help you plan a monthly amount to cover your bills or you may select an amount that is comfortable for you to pay each month. Either way, you stand to benefit by budgeting your annual tax bill on a monthly basis.EZ Pay
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Yes, you are still responsible for any amount owing on your tax bill. Penalties will apply if your monthly payments are not enough to pay the full bill.EZ Pay
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There is no charge. In fact, you should save by not paying for checks and you will save the postage or gasoline cost if you currently mail or bring in your payments.EZ Pay
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The City will treat this as a check returned due to insufficient funds. A $20 return item fee will be charged in addition to any fees your bank may charge. After two returned debits, you will be removed from the EZ Pay program.EZ Pay
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Contact the Treasurer's Office in writing or in person before the next draft to ensure we present the draft to the correct bank.EZ Pay
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You can sign up for Utility or Tax EZ pay at any time. However, the more months you are in the tax program, the better opportunity you have to spread your payments out.EZ Pay