Revenue recovery is the process of obtaining financial reimbursement for the cost of providing medically necessary ambulance services. Medicaid, Medicare, and the majority of other private insurance policies (health, auto, and/or homeowners) allow for reimbursement for this service. As the need for additional emergency responders increases, local governments have sought ways to pay for these services without raising property taxes. Many other local governments in Virginia have found that billing Medicaid, Medicare and private insurance for ambulance transport service has resulted in a large amount of revenue being recovered to help defray the cost of the service. The availability of such revenues led the City of Poquoson to join the more than 40 cities, counties and towns in Virginia which currently have such a system.

Charges include:

Refusal - $375.00

BLS- $675.29

ALS1 - $801.92

ALS2 - $1160.67 

Mileage - $13.73 per mile

Oxygen - $50.00

Our new billing company, EMS Management & Consultants, Inc. has customer service representatives to address your questions at 800-814-5339. If you are not satisfied with this response or wish to speak with someone locally, you can contact Poquoson Fire Administration at 757-868-3510 or email questions to Emily Norwood.

Ability to pay will NEVER be considered when providing service. Under the Compassionate Billing Policy, no one will suffer financial hardship as a result of necessary emergency medical services. When residents need emergency assistance, they should call 911 without hesitation. Most localities contacted, stated that call volume actually increased in some areas.

If you or your family members are assessed/evaluated and not transported, a refusal fee of $375 applies.  This fee is often covered by insurance and is also eligible for waiver under the Compassionate Billing Policy.

Funds recovered from insurance companies in this third-party billing program are intended to be put back into the City’s General Fund.